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FAQs

  • Can I add a single new propensity to my subscription?
  • Understanding RG Churn: How do you calculate donors ‘saved’?
  • Understanding the Dataro Score & Rank Graphs
  • How does Dataro estimate campaign net revenue and ROI?
  • Can I compare results from different campaigns?
  • How do I tell if Dataro's predictions worked?
  • How does Dataro calculate recommended campaign size?
  • Does Dataro apply exclusions or other logic when providing propensity scores?
  • Are my appeal propensity scores specific to Direct Mail or do they also include eDM?
  • What exclusions should I apply to my RG churn campaign?
  • Why do some regular givers with a 'terminated' or 'inactive' gift still have a churn score?
  • How can I help Dataro improve the tagging of my gifts and transactions?
  • What propensity models are available?
  • Can I integrate Dataro with Raiser’s Edge 7 or Blackbaud CRM?
  • Do you work directly with other suppliers like our call centre?
  • What does Dataro do to help me acquire new donors?
  • How do I use machine learning to increase mid-level giving?
  • I'm interested in regular giving churn. What's the best method to reduce churn?
  • What if I want to add a long-lapsed segment to my warm or cold appeal?
  • How does Dataro compare to tools like Salesforce's Einstein?
  • Do you apply exclusions or suppressions to your scores?
  • Which donors are in the 'active universe' that the model selects from?
  • How can I run an A/B test using the Dataro scores?
  • How can I check that I have the latest predictions in my CRM?
  • I have a specific campaign in mind. Can Dataro help me with a custom propensity model?
  • I'm concerned about privacy. Do you collect and process personal information about my donors?
  • Do you use the same models for all organisations?
  • Do you match my donors or data with other charities?
  • How do I upload my data to Dataro?
  • How long are Dataro scores valid for?
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